The text you provided explains how to request a refund for purchases made from the Apple Store, iTunes, Apple Books, and other Apple services. This is the correct procedure to follow if you want to dispute a charge for an app, subscription, or media you purchased directly from Apple.
This process is different from disputing a charge made using Apple Pay at a third-party merchant (like a store or website). For those, you would typically contact your bank or card issuer.
Here is the guide on how to request a refund from Apple for its services:
How to Request a Refund for Apple Service Purchases?
You can request a refund for certain purchases made from the App Store, iTunes Store, Apple Books, or other Apple services. Here is the step-by-step process:
Submit a Refund Request
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click on the dropdown menu that says “I’d like to…”
- Select the option “Request a refund.”
- Choose the reason for your refund request and then click “Next.”
- Select the specific app, subscription, or item you want a refund for, and then click “Submit.”
- To Cancel a Subscription: If you were charged for a subscription you no longer want, you can also cancel it during this process.
Track Your Refund Status
After you submit your request, you should receive an update from Apple within 24-48 hours. If your refund is approved, it may take a few business days for the money to be credited back to your payment method.
What to Do If You Can’t Find the Purchase
- Check Your Email: Search your email inbox for messages with the subject “Your invoice from Apple” or “Your receipt from Apple.” Find the receipt that matches the amount you want to request a refund for.
- If You Use Family Sharing: If you are the family organizer, you can see all purchases charged to the shared payment method by selecting the “All” option.
- If a Different Apple ID Was Used: The purchase receipt may have been sent to a different Apple ID. If so, you must sign in with that specific account to submit the refund request.
Important Notes
- Unpaid Orders: You cannot request a refund for an order that has not yet been paid. You must complete the payment first. If a charge is currently pending, wait for it to process and for the receipt to be issued before you request a refund.
- Multiple Apple IDs: If you have more than one Apple ID, be sure to check the purchase history of each account to find the charge in question.
- EU Customers: In the European Union, some digital purchases may not be billed through Apple. In these cases, the refund policy of the application’s developer will apply.